Buyer Protection Program

At our online marketplace, we value the safety and satisfaction of our customers. That's why we've introduced the Buyer Protection Program, offering you additional security when making purchases.

1. Secure Payment

Your payments are safe with us. When you make a payment, the funds are first held in a temporary account and are transferred to the seller only after you confirm the receipt of the product in good condition.

2. Refund for Undelivered Items

If your ordered item does not arrive within the stipulated time frame, you are entitled to a full refund.

3. Refund or Return for Items Not Matching Description

If the product you received significantly deviates from the description provided on our website, you can request a refund or product exchange.

4. Simple and Transparent Claims Process

Having an issue with your purchase? You can either approach the seller or contact us directly, and we are more than happy to help resolve the situation.

How to Proceed in Case of an Issue?

1. If you deem it appropriate, you can first try to contact the seller and attempt to resolve the issue together.
2. If you can't find a resolution with the seller or prefer to contact us directly, please reach out to our customer service as soon as possible.
3. Provide us with all necessary information and evidence regarding the issue.
4. Our team will review your case and inform you about the next steps.

Feedback and Queries

Do you have a question or need more information? Contact our customer service or the seller; both are here to assist you.